Privacy Policy

Last updated: August 25, 2026

Studio Maalavidaa Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting, interacting with, or making a purchase through our online store (the “Site”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Site, make a purchase, contact us, subscribe to our communications, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

The Site is operated by:

Studio Maalavidaa Inc.
Montreal, Quebec, Canada
Email: ask@maalavidaa.com
Website: maalavidaa.com

For questions about this Privacy Policy or the handling of your personal information, please contact us using the information above.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Site.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, participate in a promotion, or otherwise interact with us, we may collect information such as:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and purchase information
  • Product preferences
  • Communications you send to us
  • Reviews, comments, or other content you submit
  • Marketing preferences

Payment information may be processed by Shopify or third-party payment processors. We generally do not directly store complete credit or debit card information.

Information Collected Automatically

When you visit or use our Site, certain information may be collected automatically, including:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • General geographic information
  • Pages viewed
  • Products viewed
  • Referring website or source
  • Interactions with the Site
  • Shopping cart activity
  • Date and time of visits
  • Cookie and similar technology identifiers

This information helps us operate, secure, understand, and improve our Site and services.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you
  • Through your use of our Site
  • Through cookies and similar technologies
  • From Shopify and ecommerce service providers
  • From payment processors
  • From shipping and fulfillment providers
  • From marketing and advertising platforms
  • From analytics providers
  • From fraud-prevention and security services
  • From social-media platforms when you interact with us through those services
  • From other sources where permitted by law

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Delivering products
  • Providing order confirmations and shipping updates
  • Managing returns, refunds, and exchanges
  • Providing customer support
  • Creating and maintaining customer accounts
  • Communicating with you about purchases or inquiries
  • Detecting and preventing fraud, abuse, and security threats
  • Operating and improving the Site
  • Understanding how customers interact with our products and services
  • Personalizing the shopping experience
  • Managing inventory and business operations
  • Conducting analytics and measuring performance
  • Sending marketing communications where permitted
  • Delivering or measuring advertising where permitted
  • Maintaining business and transaction records
  • Enforcing our Terms and Conditions
  • Complying with legal, tax, accounting, and regulatory obligations
  • Establishing, exercising, or defending legal rights

We will only collect, use, and disclose personal information for appropriate purposes and in accordance with applicable privacy laws.

5. SHOPIFY

Our online store is hosted through Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate the Site and sell products to you. As a result, Shopify may process certain personal information relating to your use of the Site and your transactions.

Shopify's processing of personal information is also governed by its own privacy documentation and applicable agreements.

Depending on the services enabled on our store, information may be processed through Shopify's infrastructure and service providers in Canada, the United States, or other jurisdictions.

6. PAYMENT PROCESSING

When you make a purchase, payment information is processed through Shopify Payments and/or other payment providers made available at checkout.

Payment providers may collect information necessary to authorize and process your transaction, prevent fraud, comply with financial regulations, and provide their services.

We do not generally receive or store your complete payment-card details.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our Site may use cookies, pixels, tags, local storage, and similar technologies to operate the Site and understand how visitors interact with it.

These technologies may be used to:

  • Keep the Site functioning properly
  • Remember your preferences
  • Maintain your shopping cart
  • Authenticate accounts
  • Improve Site performance
  • Analyze traffic and usage
  • Measure marketing performance
  • Prevent fraud and improve security
  • Personalize content or advertising where permitted

Where required by applicable law, non-essential cookies or similar technologies will be used in accordance with applicable consent requirements.

You may be able to manage certain cookie preferences through the consent tools available on the Site and through your browser settings.

Disabling certain cookies may affect the functionality of the Site.

8. ANALYTICS

We may use analytics services to better understand how visitors use our Site.

These services may collect information about your device, browsing activity, interactions, and general location. We use this information to evaluate Site performance, understand customer behavior, and improve our products and services.

Where required, analytics technologies will be activated subject to applicable consent requirements.

9. ADVERTISING AND MARKETING

Where permitted by law and subject to applicable consent requirements, we may use personal information to communicate with you about products, launches, promotions, events, or other updates.

We may also use advertising platforms to measure campaigns, understand audiences, or deliver relevant advertising.

These platforms may use cookies, pixels, or similar technologies where permitted.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message or by contacting us.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related messages, such as order confirmations, shipping notifications, security notices, or communications necessary to respond to your requests.

10. WHEN WE DISCLOSE PERSONAL INFORMATION

We do not sell personal information in the ordinary meaning of exchanging personal information directly for money.

We may disclose personal information to service providers and other parties where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Warehousing and fulfillment providers
  • Cloud and hosting providers
  • Email and communication providers
  • Analytics providers
  • Marketing and advertising providers
  • Fraud-prevention providers
  • Professional advisers such as accountants, lawyers, and insurers
  • Government or regulatory authorities where required by law

These parties may process information on our behalf or for purposes connected with the services they provide.

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

11. INTERNATIONAL TRANSFERS

Some of our service providers may process or store personal information outside Quebec or Canada.

As a result, your personal information may be subject to the laws of other jurisdictions and may be accessible to courts, law-enforcement agencies, or governmental authorities in those jurisdictions where permitted by applicable law.

Where required, we take appropriate measures before communicating personal information outside Quebec, including assessing relevant privacy considerations and implementing appropriate contractual or other safeguards.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual, security, and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will securely destroy or anonymize it where appropriate and as required by applicable law.

13. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If a privacy or security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

14. YOUR PRIVACY RIGHTS

Depending on where you reside and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request information about how your personal information is used or disclosed
  • Withdraw consent where processing is based on consent, subject to legal or contractual restrictions
  • Request deletion or cessation of dissemination in circumstances provided by law
  • Request information about certain automated decision-making processes, where applicable
  • Request portability of computerized personal information where provided by applicable law
  • Submit a complaint concerning our handling of your personal information

To exercise a privacy right, contact us at:

ask@maalavidaa.com

We may need to verify your identity before completing a request.

Your rights may be subject to exceptions or limitations established by applicable law.

15. QUEBEC RESIDENTS

Studio Maalavidaa Inc. is based in Quebec and handles personal information in accordance with applicable Quebec privacy legislation, including the Act respecting the protection of personal information in the private sector, as amended.

Where required, we obtain valid consent for the collection, use, or disclosure of personal information.

You may contact our person responsible for the protection of personal information (“Privacy Officer”) regarding privacy questions, requests, or complaints.

Privacy Officer: Alycia Rainaud
Email: ask@maalavidaa.com

If no person has formally been delegated this responsibility within the organization, responsibility generally rests with the person exercising the highest authority within the organization, subject to applicable Quebec law.

16. CANADIAN CUSTOMERS

We also comply with other applicable Canadian privacy and electronic-commerce requirements.

Commercial electronic messages, including promotional emails and certain text messages, will be sent in accordance with applicable Canadian anti-spam requirements.

You may withdraw your consent to receive marketing communications using the unsubscribe mechanism included in those communications.

17. INTERNATIONAL CUSTOMERS

If you access our Site from outside Canada, additional privacy rights may apply to you under the laws of your jurisdiction.

Where applicable, we will process requests and personal information in accordance with those mandatory legal requirements.

Residents of jurisdictions such as the European Economic Area or United Kingdom may have additional rights concerning access, correction, erasure, restriction, objection, portability, and complaints to a supervisory authority where the relevant privacy laws apply to our processing.

18. CHILDREN'S PRIVACY

Our Site and products are not intended to knowingly collect personal information from children below the minimum age at which they may independently provide valid consent under applicable law.

If you believe a child has provided us with personal information contrary to applicable law, please contact us so that we can investigate and take appropriate action.

19. SOCIAL MEDIA

If you interact with us through social-media platforms, those platforms may collect and process information according to their own privacy policies.

Information you choose to make publicly available through social media may be visible to other users.

We encourage you to review the privacy settings and policies of the platforms you use.

20. THIRD-PARTY LINKS

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party services.

We encourage you to review their privacy policies before providing personal information.

21. USER-GENERATED CONTENT

If you submit a review, photograph, comment, testimonial, or other content for publication, certain information you provide may become publicly visible.

Please avoid including sensitive or unnecessary personal information in content intended for public display.

22. AUTOMATED DECISION-MAKING

Certain ecommerce, payment, or fraud-prevention systems may use automated technologies to identify potentially fraudulent or suspicious transactions.

Where applicable law provides specific rights relating to decisions based exclusively on automated processing, we will provide the required information and mechanisms for exercising those rights.

23. PRIVACY INCIDENTS

If we become aware of a confidentiality incident involving personal information, we will assess the incident and take appropriate measures.

Where required by law, we will notify affected individuals and the appropriate privacy authority and maintain records of relevant incidents.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technology, service providers, legal requirements, or business operations.

The revised Privacy Policy will be posted on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting how personal information is handled.

25. CONTACT US

For questions about this Privacy Policy, to exercise your privacy rights, or to make a privacy-related complaint, please contact:

Studio Maalavidaa Inc.
Montreal, Quebec, Canada

Privacy Officer: Alycia Rainaud
Email: ask@maalavidaa.com
Website: maalavidaa.com

We will respond to privacy requests and complaints within the time periods required by applicable law.

Effective date: August 25, 2026